Privacy Policy

1. Who We Are

Dottie Lettings is a lettings agency based in Cheshire, specialising in providing fully managed lettings services. For any questions about this privacy policy, please contact us:

2. Personal Data We Collect

We may collect the following personal data:

  • Standard Data: Name, address, email address, phone number, and financial information for tenant referencing and rent suitability assessment.
  • Special Category Data: We do not collect special category data unless it is voluntarily provided, such as accessibility requirements for disabled access.

3. How We Collect Your Data

We collect data through the following channels:

  • Web forms
  • Property portals such as Zoopla and OnTheMarket
  • Emails and phone calls
  • In-person meetings

4. How We Use Your Data

We process your personal data for the following purposes:

  • Tenant referencing and qualification
  • Communicating offers to landlords
  • Acting on behalf of landlords during tenancy agreements

We do not use automated decision-making or profiling.

5. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: When you provide explicit consent for specific purposes, such as email marketing.
  • Performance of a Contract: To fulfil our contractual obligations with landlords and tenants.
  • Legal Obligations: To comply with applicable laws and regulations.

6. Sharing Your Data

We may share your personal data with the following third parties:

  • Landlords and Tenants: For rental negotiations or tenancy agreements.
  • Business Partners, Suppliers, and Subcontractors: To provide services requested by you or for operational purposes.
  • Regulatory Authorities: To comply with legal obligations or law enforcement requests.

If any third party becomes a data controller of your information, their privacy policies will apply.

7. Data Transfers

We do not transfer your personal data outside the UK.

8. Data Retention

We retain your personal data in accordance with GDPR regulations and only for as long as necessary for the purposes outlined in this policy.

9. Data Security

We implement robust security measures, including encryption, to safeguard your personal data against unauthorised access, loss, or disclosure.

10. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request access to your personal data.
  • Correction: Request correction of inaccurate data.
  • Erasure: Request deletion of your personal data (“right to be forgotten”).

To exercise your rights, please email hello@dottielettings.co.uk with the subject line “Right to Be Forgotten” or a description of your request.

11. Marketing Communications

We send marketing communications only with your explicit consent. You can withdraw your consent at any time by contacting us at hello@dottielettings.co.uk.

12. Children’s Data

We do not knowingly collect data from individuals under 18.

13. Policy Updates

We may update this policy from time to time. Updates will be posted on our website, and we encourage you to review the policy periodically.

Thank you for trusting Dottie Lettings with your personal data.
For further information or assistance, please contact us at hello@dottielettings.co.uk.

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